Refund and cancellation policy
Cancellation and Refund Policy
At adnova creative solutions private limited, we strive to provide exceptional service to all our customers. We understand that circumstances may arise where you need to cancel your subscription or request a refund. Please review the following policies regarding cancellation and refunds.
Cancellation Policy:
- Monthly Subscriptions: Customers with monthly subscription plans can cancel their subscription at any time. To cancel, simply log in to your account and follow the cancellation instructions provided. Your subscription will remain active until the end of the current billing period, after which it will be terminated, and you will not be billed further.
- Annual Subscriptions: Customers with annual subscription plans can also cancel their subscription at any time. However, refunds for the remaining unused portion of the subscription will not be provided. Your subscription will remain active until the end of the current billing period, after which it will be terminated, and you will not be billed further.
- Cancellation by adnova: In rare cases, adnova reserves the right to cancel a subscription if there is a violation of our terms of service or for any other reason deemed necessary by the company. In such cases, customers will be notified, and refunds may be issued at the discretion of adnova.
Refund Policy:
- Monthly Subscriptions: We offer a 30-day money-back guarantee for monthly subscription plans. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund. Refund requests must be submitted through our support channel within the specified timeframe.
- Annual Subscriptions: Refunds for annual subscription plans will only be provided within the first 30 days of the initial subscription purchase. After this period, refunds will not be issued for annual subscriptions.
- Refund Processing: Refunds will be processed using the original payment method used for the subscription purchase. Please allow up to 14 days for the refund to reflect in your account, depending on your financial institution's policies.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please contact our customer support team at support@tryadnova.ai
adnova creative solutions private limited reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Please review this policy periodically for any changes.
Last updated: 8,FEB,2024